Tuesday, July 1, 2025

10:00 AM
Registration
10:00 AM - 10:45 AM


Hotel Reception


Morning networking
10:00 AM - 10:45 AM

Networking

Exhibition Hall


10:45 AM
Welcome Address
10:45 AM - 11:00 AM


Main Stage


11:00 AM
Keynote: Economic Update
11:00 AM - 11:20 AM

Keynote

Main Stage


11:20 AM
Keynote: Regulatory question time
11:20 AM - 11:40 AM

Keynote

Main Stage


12:15 PM
Lunch & networking break
12:15 PM - 1:15 PM




1:20 PM
First-party fraud: Is it truly “friendly” fraud, or something more sinister?
1:20 PM - 1:50 PM

Fraud

Yellow room


Empowering customers through self-serve solutions in collections
1:20 PM - 1:50 PM

Collections

Green room


Unlocking AI: An overview of AI from real life case studies
1:20 PM - 1:50 PM

Innovation

Blue room


Setting your risk team up for success through data
1:20 PM - 1:50 PM

Risk

Orange Room


2:00 PM
Driving innovation and privacy with synthetic data
2:00 PM

Innovation

Blue room


Strategic partnerships in collections: Working with customer centric companies
2:00 PM - 2:30 PM

Collections

Green room


On the banks of a new dawn: Is the water industry ready for radical change?
2:00 PM - 2:30 PM

U&T

Orange Room


Understanding allyship: From awareness to impact
2:00 PM - 2:30 PM

D&I

Pink room


Thinking time: Will delayed payment rules help in the fight against fraud?
2:00 PM - 2:30 PM

Fraud

Yellow room


2:30 PM
Networking break
2:30 PM - 3:00 PM




3:00 PM
Navigating the smart data initiative: Ethical data handling
3:00 PM - 3:30 PM

Vulnerability

Green room


The future of credit risk modelling: Embracing AI and machine learning
3:00 PM - 3:30 PM

Risk

Blue room


Revolutionizing customer engagement: Communication strategies for customers in bad debt
3:00 PM - 3:30 PM

U&T

Pink room


The unintended consequences of good intentions: Could new energy efficiency rules create a generation of mortgage prisoners?
3:00 PM - 3:30 PM

Mortgages

Yellow room


3:40 PM
How to build an understanding of what climate risk is on your books
3:40 PM - 4:10 PM

Climate Risk

Orange Room


Preparing for increased capital requirements in 2026
3:40 PM - 4:10 PM

Risk

Blue room


Doubling mutuality: Building society expansion and the future of mortgages
3:40 PM - 4:10 PM

Mortgages

Yellow room


Building relationships with vulnerable customers early
3:40 PM - 4:10 PM

Vulnerability

Green room


4:20 PM
Why board diversity matters: Driving business success through diverse leadership
4:20 PM - 4:50 PM

D&I

Pink room


The consequences of over regulation on mortgages and beyond
4:20 PM - 4:50 PM

Mortgages

Yellow room


Responding to the needs of vulnerable customers: A look at the FCA's guidance
4:20 PM - 4:50 PM

Vulnerability

Green room


Strengthening cyber resilience: Proactive strategies to mitigate cyber risk
4:20 PM - 4:50 PM

Risk

Blue room


5:00 PM
Networking drinks
5:00 PM - 6:30 PM

Networking

Exhibition Hall


7:15 PM
Leadership Summer Dinner ft. Leadership Awards
7:15 PM - 11:59 PM

Recognition

Julia Chairman’s Marquee, Golf Club


7:30 PM
Garden Party
7:30 PM - 10:00 PM

Type: Networking
Networking

BBQ Terrace


Wednesday, July 2, 2025

9:00 AM
Morning networking
9:00 AM - 9:45 AM


Exhibition Hall


Registration
9:00 AM - 9:45 AM


Hotel Reception


9:45 AM
Welcome address
9:45 AM - 10:00 AM


Main Stage


10:00 AM
Keynote to be announced soon
10:00 AM - 10:20 AM

Keynote

Main Stage


10:20 AM
Keynote to be announced soon
10:20 AM - 10:40 AM

Keynote

Main Stage


11:50 AM
Impact of commission disclosure on the end user
11:50 AM - 12:20 PM

Car Finance

Blue room


Debt sale from scratch to the experienced
11:50 AM - 12:20 PM

Collections

Orange Room


How do lenders communicate with neurodiverse customers
11:50 AM - 12:20 PM

Vulnerability

Green room


Harnessing the power of Open Banking to transform credit risk modeling
11:50 AM - 12:20 PM

Risk

Yellow room


12:30 PM
Rise of the Shadow Bank: Are they a risk to global economic stability?
12:30 PM - 1:00 PM

Risk

Yellow room


Enhancing support for vulnerable customers through the Share Once Support Register
12:30 PM - 1:00 PM

U&T

Pink room


How can the industry support later-life mortgage holders
12:30 PM - 1:00 PM

Mortgages

Orange Room


Maximising Open Finance: Automating financial data for seamless customer experiences and improved decision-making
12:30 PM - 1:00 PM

Open Finance

Green room


CMC’s in the car finance market: Can they be trusted? 
12:30 PM - 1:00 PM

Car Finance

Blue room


2:00 PM
Innovative tools to cut down the time your customers spend on their loan application
2:00 PM - 2:30 PM

Innovation

Yellow room


How to balance regulatory requirements through pre-pay in utilities and telecoms
2:00 PM - 2:30 PM

U&T

Pink room


How to support your customers hit with fraud scams
2:00 PM - 2:30 PM

Fraud

Orange Room


Accelerating the transition to electric vehicles and sustainable fuels in the UK
2:00 PM - 2:30 PM

Car Finance

Blue room


How to effectively use customer mindset and behavioural economics to engage with customers
2:00 PM - 2:30 PM

Collections

Green room


2:40 PM
Honey, I shrunk the banks: Why are we seeing more lenders leaving the industry?
2:40 PM - 3:10 PM

Innovation

Yellow room


New ways data is being used to improve collections
2:40 PM - 3:10 PM

Collections

Green room


3:20 PM
Navigating regulatory compliance and disclosure requirements in climate risk management
3:20 PM - 3:50 PM

Climate Risk

Pink room


Building a successful collections team: Recruiting and retaining of the right skills
3:20 PM - 3:50 PM

Collections

Green room


Harnessing AI in car finance
3:20 PM - 3:50 PM

Car Finance

Orange Room


From renting to owning: How to encourage renters to step on the property ladder
3:20 PM - 3:50 PM

Mortgages

Blue room


Enhancing competitive position: Digital Strategies for winning high-quality customers
3:20 PM - 3:50 PM

Innovation

Yellow room


4:00 PM
Networking drinks
4:00 PM - 5:30 PM

Networking

Exhibition Hall


6:30 PM
Credit Awards
6:30 PM - 11:59 PM

Recognition

Caernarfon Suite


Thursday, July 3, 2025

10:00 AM
Registration
10:00 AM - 10:45 AM


Hotel Reception


Morning networking
10:00 AM - 10:45 AM

Networking

Exhibition Hall


11:00 AM
Keynote to be announced soon
11:00 AM - 11:20 AM

Keynote

Main Stage


11:20 AM
Keynote to be announced soon
11:20 AM - 11:40 AM

Keynote

Main Stage


1:20 PM
Recovering from scandal: How does the car finance industry rebuild trust with customers?
1:20 PM - 1:50 PM

Car Finance

Blue room


Engaging stakeholders for effective climate risk management
1:20 PM - 1:50 PM

Climate Risk

Orange Room


Enhancing customer support through AI-driven simulations
1:20 PM - 1:50 PM

Vulnerability

Green room


2:00 PM
The role of synthetic data in combating fraud
2:00 PM - 2:30 PM

Fraud

Green room


Relieving commercial tension: Should lenders and dealers be sharing more?
2:00 PM - 2:30 PM

Car Finance

Blue room


2:40 PM
Keynote to be announced soon
2:40 PM - 3:10 PM

Keynote

Main Stage


3:10 PM
Closing remarks
3:10 PM - 3:15 PM


Main Stage