Collections and recovery teams require a specialised skill set that is not only difficult to acquire but also challenging to retain. As the industry evolves, so do the complexities of recruiting and retaining skilled professionals who can handle the emotional and technical demands of collections. This session will explore strategies for addressing these workforce challenges—both in recruitment and retention...

- Highlight the skills needed in a collections and recovery team
- Strategies to attract top talent
- How to support and retain top talent