To improve support for vulnerable customers, innovative training techniques are emerging to help employees develop the necessary skills for empathetic, effective customer service. AI-driven simulations offer a powerful tool for training staff by providing realistic, scenario-based interactions with virtual customers. This session will explore how AI-powered simulations are transforming training programs in the financial industry, helping banks to better prepare employees for handling sensitive and complex customer situations.

- Gain an understanding of AI-driven customer simulations and how they enhance training for customer support staff.
- Learn best practices for preparing employees to handle sensitive interactions with vulnerable customers through role-play and scenario-based learning.
- Discover insights from case studies on how leading banks are using AI-powered simulations to improve customer outcomes and foster a culture of empathy.
- Explore the future of AI in staff training and consider opportunities to implement simulation technology in your organisation.
- Tech used to pick up vulnerabilities through voice detection