New laws giving banks the right to delay payments for up to 72 hours have recently come into force. Has it been a net positive for the industry or, as some have described it, is it merely a sledgehammer to crack a nut. In this session, we’ll explore:

- How the new laws are being used, if at all.
- What has been the knock-on impact, both in markets such as housing, as well as on customer trust and loyalty.
- Are the rules proportionate to the problem in the first place.