The DCA scandal has rocked the car finance industry ever since its ugly head at the start of 2024 – and in addition, Martin Lewis’s comparison to the PPI scandal did not help matters. It has led to collections teams being bombarded with complaints and significant reputational damage to many providers, regardless of whether they used DCAs. So how does the industry rebuild trust with its customers? This session will explore:

- What strategies are providers currently employing to rebuild trust
- Lessons from other industries (U&T, banking, etc.)